Question 1

Do you sell or service portable gas generators?

Accepted Answer

No, we do not currently sell or service portable generators.

We are a dealer for standby Generac and Briggs & Stratton generators powered by natural gas or propane.

Question 2

Why does my Generac generator have a yellow/green light?

Accepted Answer

This light on the side of your Generac generator is considered a “non-critical alert”.

It is a maintenance reminder light that often appears a year after your last service.

Nothing to worry about! Your generator will still run as it should in the event of an outage.

Question 3

Why should I call a professional for a consultation?

Accepted Answer

The consultation includes a thorough assessment of your property, taking into account safety considerations and relevant bylaws. By evaluating all these necessary parameters, we are thus able to determine the best generator for your property.

Question 4

How can I protect my generator from snow?

Accepted Answer

While we understand that you cannot keep snow away from the generator at all times, it is important to keep a 2-3 ft clearing of snow away from your generator.

Snow can cause airflow restrictions to the exhaust system, preventing the engine from operating properly.

Enclosures are NOT recommended as they can cause overheating around the generator.

Question 5

How can I monitor my generator when I’m away from home?

Accepted Answer

Generac generators now come with Mobile Link! This free mobile app allows you to monitor the status of your generator. It connects to your home’s Wi-Fi router allowing you access to your generator from anywhere!
  
This product is also available for select older models that did not previously have it built in.

Question 6

Does my generator have to test/exercise?

Accepted Answer

Yes! This is important to keep the engine lubricated, batteries charged & alert you for any possible issues.

The exercise schedule & run time vary by brand but usually tests automatically on a weekly basis.

Frequently Asked Questions